Terms of service

Once an order is placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. We are unable to combine shipping and reduce charges on separately placed orders or on orders from different sales. 

Items placed in carts are not guaranteed or reserved until purchase is completed, and the purchaser has received an order number/confirmation email. 

We guarantee that our dahlia tubers will grow and will be true to variety name, or your product will be refunded. Please plant your dahlias after your USDA growing zone's last frost date.

Your dahlia tubers should sprout within 5 weeks after planting. If they fail to sprout within 6 weeks after planting, please email us immediately HERE. We are not responsible for weather issues, pest damage, or poor customer care. 

Refunds: Customers may cancel orders up to one week after initial purchase. Please email us at HERE with your request. We will refund to your original payment method, minus a 15% admin fee.

We guarantee that our dahlia tubers will grow and will be true to variety name, or your product will be refunded. Please see our Terms & Conditions for more information. Refunds are issued via original payment methods, or through store credit. 

This guarantee is limited to the purchase price only, and does not include shipping fees or liability or damages from losses resulting from crop failure. Reselling nursery products originally purchased from Triple Wren Farms voids any and all guarantees on the product.

Packwood Petals reserves the right to refuse service to any customer at any time.